Refund policy

Wayne & Kay Co – Refund & Return Policy

We want you to love your purchase! If something isn’t quite right, please review our return policy below.

Returns & Store Credit

    •    Returns must be requested within 14 days of receiving your order via email

    •    All returns must be requested and approved before a return shipping label is issued.

    •    Once your return is approved and received, you will be issued a store credit. We do not offer refunds to the original form of payment.

Return Eligibility

To be eligible for a return, items must:

    •    Be in the same condition as when received

    •    Have all original tags attached

    •    Be in the original packaging

    •    Be unworn, unwashed, and free of stains, odors, or damage

Items that do not meet these requirements will not be accepted.

Preorders

Please note that preorder items are not eligible for refunds due to misread information. Preorder items do not ship immediately, and purchase indicates understanding of the listed shipping timeframe.

Sale Items

All sale items are final sale and cannot be returned or exchanged.

Chargebacks & Payment Disputes

We are always happy to help resolve any concerns before a dispute is filed. If you experience an issue with your order, please contact us first at:

 

WildWayneandKayCo@gmail.com

By placing an order with Wild Wayne and Kay Co LLC, you agree to our shipping, return, and refund policies.

Filing a chargeback without first contacting us to resolve the issue may be considered a violation of our store policies. We reserve the right to provide proof of shipment, delivery confirmation, customer communication records, and policy acceptance to the payment processor to dispute any improper chargeback claims.

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If you have any questions, please reach out to us at:

wildwayneandkayco@gmail.com

Thank you for supporting Wild Wayne & Kay Co 🤍